Can't find what you need? Send us a message and we'll get back to you within one business day.
Most UK orders dispatch within 1–3 business days and arrive within 2–5 working days via tracked courier. International shipping times vary by destination and are shown at checkout.
Yes — we ship to most of Europe, the US, Canada and Australia. Shipping costs and estimated delivery times are calculated at checkout once you enter your address.
Yes. Once your order ships, you'll receive a confirmation email with a tracking link for your courier.
You can return most items within 30 days of delivery for a full refund, provided they're unused and in their original packaging. See our Refund Policy for full details.
All studio lighting comes with a 2-year manufacturer-backed warranty covering manufacturing defects. Tripods, bags and accessories carry a 1-year warranty unless stated otherwise on the product page.
Contact us within 48 hours of delivery with a photo of the damage and we'll arrange a replacement or refund — no need to wait for a returns label first.
All major debit and credit cards through Stripe's secure checkout. Stripe is PCI-DSS compliant, and Paintify never sees or stores your card details.
Yes. Checkout is handled entirely by Stripe over an encrypted connection — our servers never receive your card number, CVC or expiry date.
Yes — enter any valid promo code at the Stripe Checkout step before you pay.
Every product we sell is brand new and sourced directly from the manufacturer or an authorised distributor — never refurbished or grey-market stock.
Yes — all electrical products are supplied with a UK three-pin plug and are rated for 220–240V mains power.
Absolutely. Tell us what you shoot — and where — on our Contact page and we'll recommend a kit.