Privacy Policy

1. Who we are

This website is operated by PAINTIFY LIMITED ("Paintify", "we", "us", "our"), registered office at Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB. You can contact us at info@paintify.site or 07916 683251.

2. Information we collect

We collect information you give us directly, and information generated by your use of the site:

• Contact details — name, email address, phone number, delivery and billing address.
• Order details — items purchased, order value, and order history.
• Payment information — handled entirely by our payment processor, Stripe. We do not collect or store your full card number, CVC or expiry date.
• Technical information — IP address, browser type, device type, and pages visited, collected automatically as you browse.
• Communications — messages you send us via the contact form, email or phone.

3. How we use your information

We use your information to:

• Process and fulfil your orders, including shipping and customer support.
• Communicate with you about your order, account, or enquiries.
• Improve our website, products and customer experience.
• Meet our legal and accounting obligations.
• Send marketing communications, but only where you've opted in — you can unsubscribe at any time.

4. Payment processing

All payments are processed by Stripe, Inc., a PCI-DSS-compliant payment processor. When you check out, you are redirected to Stripe's secure, hosted checkout page. Paintify never receives or stores your full card details. Stripe's own privacy practices are described at stripe.com/privacy.

5. Cookies

We use essential cookies to keep the site working correctly (for example, to remember items in your bag) and, where enabled, analytics cookies to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

6. Sharing your information

We share your information only where necessary to run our business:

• With Stripe, to process payments.
• With couriers and delivery partners, to fulfil and ship your order.
• With service providers who help us operate the site (for example, hosting providers).
• Where required by law, regulation, or to protect our legal rights.

We do not sell your personal information to third parties.

7. Data retention

We keep order and account information for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes — typically up to 6 years for financial records, in line with UK accounting requirements.

8. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal information, and the right to data portability and to object to certain processing. To exercise any of these rights, contact us at info@paintify.site. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Children's privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.

11. Contact us

Questions about this policy or your data? Email info@paintify.site, call 07916 683251, or write to us at Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB.