You can return most items within 30 days of delivery for a full refund. To be eligible, items must be unused, undamaged, and returned in their original packaging with all accessories included.
Email info@paintify.site with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions, including the address to send the item back to.
If you're returning an item simply because you changed your mind, return shipping is your responsibility. If the item arrived faulty, damaged, or incorrect, we'll cover the cost of return shipping.
Once we receive and inspect your returned item, we'll process your refund to your original payment method within 5–10 business days. You'll receive an email confirmation once the refund has been issued. Refund timing after that point depends on your bank or card provider.
If an item arrives damaged or develops a fault covered by warranty, contact us within 48 hours of delivery (for damage in transit) with a photo of the issue. We'll arrange a replacement, repair, or full refund — whichever is more appropriate — at no cost to you.
For hygiene and safety reasons, the following items cannot be returned unless faulty:
Want a different size, colour, or product instead? Let us know in your return request — we'll arrange an exchange where stock allows, or process a refund if it doesn't.
This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Questions about a return or refund? Email info@paintify.site or call 07916 683251 — we reply within one business day.